Shipping
We meticulously source each and every product direct from makers around the world, bypassing the luxury brands who they supply - and their hefty markups.
As such, many items are made to order and/or will take longer to arrive than if you were to shop the same product via a luxury brand at 2-3 times the retail price (our customers consider it well worth the wait for the savings they enjoy!)
Below are some frequently asked questions to help you better understand how our shipping times work:
1. How much does shipping cost?
Shipping is US$6.99 (approx. A$11/£6) on all orders wherever you are in the world, regardless of if you order 1 or 100 items.
Better still, you can enjoy FREE Shipping on all orders over US$99!
2. How long will it take for my order to arrive?
UPDATE: As of 18/09/23 the average shipping time is 12-14 days total, however we ask that you still refer to the general shipping times noted below
Total Delivery Time = Processing Time + Shipping Time
(Note. not including customs delays, weekends, holidays and any unforeseen circumstances)
1）Processing Time: 3-8 business days
2）Shipping Time: 6-20 business days
If you have a multi-item order, please be aware that some items will be shipped and received in separate packages as they will originate from different makers. You will however receive individual tracking information for each and every package in your order.
Note. Shipping times are estimated and commence from the date of shipping, rather than the date of purchase. It can take longer than expected due to invalid address, customs clearance or other causes outside of our control.
Due to COVID-19 and recent import changes around the world, shipments to the following countries/regions have been prohibited: Africa, Algeria, Brazil, India, Indonesia, Peru, Philippines, Qatar, Russia
3. How can I track my order?
Once your order has shipped, we will send you an email with the corresponding tracking number to enable you to keep track of your item. If at any stage you have any questions, you can contact us and a member of our team will be happy to assist.
4. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact your local customs office for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying these and orders where the customer refuses to pay the charges imposed by their local customs office, will not be able to be refunded.
In the event you refuse to pay these charges/accept your package, you will be fined. Please see our Returns Policy for more information.
5. What if the package doesn’t arrive?
In the extreme event that your package hasn’t arrived within 60 days after it was shipped/you received your tracking, please contact us and we will either resend a new order to you or provide you a full refund.