Returns

All Returns requests must be made via our Contact Us page within 14 days of receipt. After 14 days, unfortunately we cannot offer you a refund or exchange.

Returns shipping costs are the responsibility of the customer.

 

1. How do I make a return request?

Once you decide to return a product, please send us a return/exchange request via our Contact Us page including the following details:

  • Your order number
  • SKU number of the product which you need to return or exchange (if available)
  • Evidence picture/video showing the problem/defect (if applicable) 

 To be eligible for a refund, your item(s) must be in their original condition – unwashed, unused and undamaged. It also need to be in the original packaging with all the original labels. If not, you will be responsible for all incurred fees and no refund will be issued.

 

2. Who pays for the cost of returning an item(s) back to the warehouse?

All return shipping costs are the responsibility of the customer.

Please ensure you use a registered mailing service with tracking capabilities. If the returned order is lost in transit, we are unable to assist you nor process your refund, so it is best to ensure you choose a trackable service.

In the following cases, you will be responsible for paying the shipping costs for returning your item: 

  • Incorrect order

    If you ordered a wrong product or an incorrect size and you require a replacement/exchange - you will be required to pay for the shipping fee both ways (to and from our warehouse) for this replacement item and return of the original item. If you choose to refund, we will refund the original product price not including the original shipping fee.

    • Unwanted item/Change of Mind

      If you no longer want the item or have changed your mind, you will be responsible for all return shipping costs

      In the event your item is faulty, you will not be required to pay return shipping costs. More information below.  

       

      3. When do I receive my refund?

      Once your return has been received and inspected by the warehouse team, we will send you an email (using the same email you used to place your order) to notify you of the approval or rejection of your refund.

      If you are approved, the refund will be issued to the original payment method within 5-7 business days, depending on your credit card provider.

      In the unlikely event your refund is taking longer to appear in your account, first check your bank account again and the surrounding days. Then contact your credit card company, it may take some time before your refund is officially posted by them. Next contact your bank; there is often some processing time before a refund is posted which is sadly outside of our control.

      If you’ve done all of this and you still have not received your refund yet, please Contact Us.

       Shipping costs of the original order are non-refundable, unless your item is deemed faulty.

       

      4. What if I refuse to pay my local customs taxes and duties?

      As noted in our  Shipping Policy, you are responsible for all duties and taxes charged by your local customs office. In the event you refuse to pay these charges to your local customs office and your package rejected, you will be fined a US$15 Non-Delivery Fee in addition to NO REFUND being given for your rejected order. 
       

      EXCHANGES

      We do not offer exchanges, instead you will need to follow the returns process above for your original item/order and place a new order for the alternative item/order.

       

      Click here for our Shipping Policy.